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#SpotTheShepard!

Shepherd’s Treasure FAQ

Returns/Exchanges

We’re grateful for your business! If you’re not satisfied with your Shepherd’s Treasure order, please contact us at support@theshepherstreasure.com and we’ll be happy to assist you.
PLEASE NOTE: We cannot accept Shepherd’s Treasure book/doll sets or advent cards for return after December 25, 2016, due to the seasonal nature of the product.

Thank you!

 

Shipping

We do our best to process orders by the following business day after they are placed.  As soon as your order has processed to ship, you will receive an email with tracking information. It can take up to 24 hours for tracking to post so if you don’t see immediate progress, please be patient and check back again soon!

Standard shipping (within the US) = estimated 7-10 business days.
Please note this does not include weekends or holidays.

Expedited shipping ( US only) = estimated 3-6 business days.
Please note this does not include weekends or holidays.

Rush shipping (US only) = estimated 1-2 business days.
Please note this does not include weekends or holidays.

International shipping (including Canada) = estimated 14-18 business days to arrive (+/- depending on time it takes to get through customs).
Please note this does not include weekends or holidays.

Thank you for your order!
 ***Unfortunately we have no control over the current postal strike with the Canadian Post. We ship all our International orders via USPS and with the strike there will be an additional delay in your order being received. We are so sorry about this. If you have any questions you can contact us at support@theshepherstreasure.com

© Copyright 2016 Parker Squared Inc. All rights reserved.